This role supports the global execution of IHG University’s learning programs by bridging offshore administrative operations with in-market delivery across the AMER, UK, and Greater China regions. It ensures flawless logistics, escalates technical or personnel issues, and translates offshore data into impactful forecasts and insights. Responsibilities span program setup, billing, procurement, and LMS accuracy, alongside venue coordination and brand compliance. The specialist also fosters strong stakeholder relationships and champions process efficiency, contributing to learner satisfaction and global learning consistency.

Your day to day
Essential Duties:
• Program & Operations Management
• Coordinate global learning program logistics across regions
• Manage billing, purchase orders, and vendor procurement
• Ensure LMS data accuracy and reporting compliance
• Support in-person delivery: venue setup, printing, hotel contracting
• Administer attendance tracking, evaluations, and program closure
• Stakeholder & Team Coordination
• Serve as escalation point for technical, personnel, and regional issues
• Schedule internal trainers and learning resources
• Liaise with external training vendors and hotel operators
• Partner with regional HR and business units
• Data & Forecasting
• Prepare preliminary forecast data from offshore resources
• Translate operational data into actionable insights and storytelling
• Build reports including learner surveys and DISC profiles
• Regional & Language Support

In-Person Delivery Support:
• Printing
• Venue logistics
• Delegate administration
• Hotel contracting

Program Support:
• Program (U.S.): Action plan loading, general admin
• Qualopi (France): Requirements handling

What we need from you
Education / Experience
• Ability to work in a matrix environment and to contribute to global/regional projects
• Ability to influence and negotiate with a wide range of stakeholders
• Build strong stakeholder relationships within both Corporate and Hotel based teams
• Demonstrated ability to manage multiple projects with effective follow through and attention to detail
• Billing purchase orders, reporting,
• Attention to Detail: Accurate data entry and scheduling
• Customer Service Orientation: Proactive and helpful approach
• Global Mindset: Comfortable working across cultures and time zones
• Problem Solving: Able to resolve routine

Core Competencies
• Operational Excellence – Strong attention to detail, process improvement, and SLA adherence
• Stakeholder Management – Ability to influence, negotiate, and build cross-functional relationships
• Tech Savviness – Skilled in LMS platforms, Microsoft Suite, and collaboration tools
• Global Mindset – Comfortable working across cultures, time zones, and multilingual contexts
• Problem Solving – Resourceful in resolving routine and complex operational issues
• Customer Orientation – Service-driven approach for internal and external stakeholders
• Data Literacy – Analytical skills to interpret and present operational data effectively

Technical Skills and Knowledge
• Learning Management Systems (LMS):
• Course setup, user management, reporting, and troubleshooting
• Microsoft Office Suite
o Excel: Data analysis, pivot tables, VLOOKUP, and dashboard creation
o Outlook & Teams: Scheduling, communication, and collaboration
o OneNote & PowerPoint: Documentation and presentation support
o SharePoint: Document management and team collaboration
• Procurement & Finance Systems: Purchase order creation, invoice tracking, and vendor setup