INFORMATION TECHNOLOGY TECHNICIAN I-III

***SAFETY SENSITIVE POSITION***

About Kemp Quarries

Kemp Quarries is a leading producer of construction aggregates, primarily crushed stone, sand and gravel. These materials are most often produced from natural deposits of limestone and river sand. Our mining process typically begins with drilling and blasting the rock into smaller pieces. The material goes through various stages of crushing and screening to produce the sizes and specifications desired by our customers.

Our aggregates are used in different ways within the construction industry. As an associate member of the Oklahoma and Arkansas AGC chapters, we work closely with member contractors in providing materials to meet the most stringent needs and state certifications. ◾ As a base material underneath highways, walkways, airport runways, parking lots and railroads. ◾ To help aid in water filtration, purification and erosion control including Type I and Type II Rip Rap. ◾ Used as a raw material in combination with other resources to construct many of the items that we rely on daily. ◾ Houses and apartments; ◾ Roads, bridges and parking lots; ◾ Schools and hospitals; ◾ Commercial buildings and retail space; ◾ Sewer systems; and ◾ Airports and runways.

Construction aggregates have formed the underpinnings for many of our cities, towns and transportation networks. Thousands of years ago, civilizations built entire cities with stone, sand and gravel, and many of these ancient structures still exist today. Aggregates are durable, attractive, and can be used in many different applications. On average, every American uses approximately eight tons of aggregates each year. Although our principal product is construction aggregates, Kemp Quarries offers a variety of other state-approved products and services.

Summary/Objective

Technician that installs and maintains computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the Information technologies infrastructure.

A thorough knowledge of computer hardware and software and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Essential Functions

1. Set up workstations with computers and necessary peripheral devices (router, printers etc.)
2. Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.
3. Install and configure appropriate software and functions according to specifications.
4. Ensure security and privacy of networks and computers systems.
5. Provide orientation and guidance to users on how to operate new software and computer equipment.
6. Organize and schedule upgrades and maintenance without deterring others from completing their work.
7. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Assists teams in testing and deploying software and patch management.
8. Maintain records/logs of repairs and fixes and maintenance schedule.
9. Identify computer or network equipment shortages and place orders.
10. Active Directory user creation and management
11. Field phone calls into the Help Desk and provide triage support of issues.
12. Deployment and general knowledge of VoIP phones
13. Provides support and assistance for plant process systems including Command Alkon, JWS, Manager Plus and others as required.
14. Assists in the management of asset inventory.
15. Must pass background check, alcohol and drug testing.

Competencies

• Proven experience as IT Technician of relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge in internet security and data privacy principles

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 5 p.m. This position regularly requires long hours and frequent weekend work.

Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience
Technical degree in computer science or related field or equivalent experience.

1. Experience in the most current technologies and products used in the industry.
2. Associates degree in Information Technology or equivalent, or 3+ years of experience working in a similar IT support role.
3. Knowledge of Windows OS preferably Server 2016+, Microsoft Office Online, Mobile devices, VPN, and Networking.
4. A+, ITIL Foundation and recent MCP preferred.
5. Experience with iOS and Android
6. Greater consideration given to Citrix and Command Alkon system experience.
7. Ability to multi-task and adapt to changes quickly, analytical and problem-solving skills.
8. Great communication and customer services skills
9. High attention to detail and works well under pressure.
10. A self-started with a sense of urgency and a willingness to communicate openly with the team.
11. High organizational skills and prioritization of tasks is needed.
12. Willingness to work nights, overtime and weekends as required.

Preferred Education and Experience
Associates degree in relevant field, or equivalent experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Location

Pryor, OK

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability that does not prohibit performance of essential job functions.

Federal Law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity (valid driver’s license. Birth certificate, Green Card, etc.) within three days of being hired. Failure to submit such proof within the required time shall result in immediate termination.