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Manager, Reservations & Revenue

La Quinta by Wyndham Lafayette Oil Center

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Posted on Aug 1, 2023

Wyndham Grand is now seeking a Manager, Reservations & Revenue to join our team at Sam Lord's Castle Wyndham Grand Resort in Barbados, Belair.

The Role

The Manager, Reservations and Revenue is responsible for identifying and maximizing potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group . He is also responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-to-day activities and duties of the Reservations Department.

Main tasks and responsibilities

Able to sell strategic decisions to gain optimal business mix

Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc

Follows the Revenue Strategy program according to SOP

Establish and communicate sales strategy for day, week, month and rolling 12 months

Make Yield Management decisions and update CRS/GDS/PMS inventory directly through the systems

Be completely competent in all PMS functions used by Reservations

Monitor competitors for occupancy and rate, and recommend changes based on findings

Schedule and complete call arounds using the Market Pricing Analysis (MPA) and determine the pricing and compression compared to our competition

Ensure timely processing of travel agent checks

Monitor the status of the hotel throughout the day

Adjust any inventory controls that need to be modified through CRS/GDS/PMS and communicate to the strategy team. This must occur at a minimum of twice a day with more frequent monitoring for high demand/revenue time frames

Work with the strategy team in analyzing actual performance vs. potential to identify future revenue

Know the hotel’s rate quoting standards

Update the Historic Demand Analysis (HDA) daily

Ensure accuracy from the daily Flash Report

Review actual performance versus Potential performance

Complete weekly work schedule for reservation sales agents according to business forecast, payroll

budget guidelines and productivity requirements

Update the following persons of the successes/shortfalls: General Manager, Director of Sales &

Marketing, Rooms Director, & Director of Revenue Management

Required Qualifications/Experience

Experience in All inclusive and Experience in Caribbean required
At least 3 years of progressive experience in a hotel or a related field required; or a 4-year college degree and at least 1 year of related experience
Previous supervisory responsibility preferred
High school diploma required
Must be proficient in Windows, Company approved spreadsheets and word processing
Understanding of general hotel operations and the philosophy of yield management required

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Sam Lord's Castle Wyndham Grand Resort, The parish of St.Philip, Sam Lord's Castle, Barbados, Belair N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.